- 07 3063 4545
- hello@arvo.agency
- Unit 15, 23 Ashtan Place, Banyo Qld 4014 - Find Us
Managed IT services give your business a dedicated team looking after your technology day to day, instead of scrambling to react whenever something breaks. For Brisbane businesses, that means proactive monitoring, security, patching and helpdesk support handled quietly in the background so your staff stay focused on their actual jobs. We tailor every arrangement to the size and complexity of your environment, because not every business needs the cost of round-the-clock live cover. We right-size the plan to suit yours.
Our Brisbane-based ICT team can manage, maintain and support your entire technology environment, from servers and networks through to cloud platforms and end-user devices. The aim is a setup that’s secure, consistent and cost-effective, so you spend less time worrying about IT and more time running the business.
Technology isn’t perfect. Outages, failures and unexpected downtime can hit any business at any time, and how quickly you recover has a direct impact on profitability, reputation and staff morale. Our team treats downtime as lost business, not a ticket in a queue. Just as importantly, we keep support cost-effective: not every system warrants 24×7 live cover, so we build a plan that matches how critical your systems actually are and what you genuinely need included.
Every plan includes a remote monitoring agent installed across your computers and laptops at no extra cost. It lets us watch for security threats proactively and step in to fix issues remotely, often before you’ve even noticed them.
Some issues can’t be solved down a remote connection. When that happens, having a local technician who can respond quickly matters. Our team is Brisbane-based and equipped to act fast when something needs hands on it, with full visibility of each machine’s history so you’re not starting from scratch every time you call.
Keeping systems patched is one of the most effective things you can do for security, and one of the easiest to let slip. Our monitoring software tracks the patch status of every computer continuously. When a critical vulnerability appears, we’re alerted and can act on it without delay, and we apply pending patches on a regular cycle so your protection doesn’t quietly drift out of date.
Managed IT isn’t only about keeping the lights on. As technology moves, your business needs to adopt the tools that will genuinely improve how you operate, and that’s hard to judge from the inside when the pace of change is this fast. We work with clients ranging from small businesses through to large government departments, which gives us a broad base of real implementation experience to draw on when recommending and rolling out new systems.
Know you need new hardware or software but aren’t sure which option is right for your business? Through our reseller network we can source most common IT equipment and software licensing at better-than-retail prices, whether that’s Microsoft licensing, desktops, laptops, servers or something more specific. It’s one less vendor relationship for you to manage.
Being an IT expert isn’t your job, and it shouldn’t have to be. Drawing on our experience across cloud technologies and current industry practice, we give you advice you can actually trust: tailored to your goals and your budget, so you can make informed decisions about your IT infrastructure and investments rather than guessing.
We keep pricing transparent and per-device, so you can see exactly what you’re paying for. Plans scale from light-touch monitoring and security through to included helpdesk hours and priority response. All prices are per device, per month, excluding GST.
Bronze | Silver | Gold | Platinum | |
|---|---|---|---|---|
REMOTE MONITORING AND MANAGEMENT | ||||
Remote Agent | ||||
Quick Help Request Form | ||||
Remote Support | ||||
IT SECURITY | ||||
Internet Security and Antivirus | ||||
Windows Monthly Patching | ||||
Proactive Critical Windows Patching | ||||
Patch and Compliance Reporting | ||||
HELPDESK SUPPORT | ||||
Minimum Included Support Per Month | – | – | 1 hour | 3 hour |
*Additional Included Support Per Month | – | – | 15min/device | 30min/device |
Adhoc Support Rate | $150/hour | $150/hour | $150/hour | $150/hour |
After Hours Support Rate | $200/hour | $180/hour | $170/hour | $160/hour |
Minimum Remote Call-out Time | 30min | 15min | 15min | 15min |
Minimum On-site Call-out Time | 90min | 60min | 45min | 45min |
Minimum Devices | 5 | 5 | ||
FEES | ||||
Per Device | $9 | $30 | $55 | $90 |
Adhoc Remote Support Rate | $150/hour | $150/hour | $150/hour | $150/hour |
Adhoc On-site Support Rate | $170/hour | $150/hour | $150/hour | $150/hour |
After Hours Support Rate | $200/hour | $180/hour | $170/hour | $160/hour |
Remote monitoring and management (remote agent, quick help request form, remote support) and IT security (internet security and antivirus, Windows monthly patching, proactive critical patching, patch and compliance reporting) are included across the plans, with coverage increasing at higher tiers. Additional included support applies for every device after the fifth.
Whether you need full management of your environment or a set number of support hours each month, we’ll build a plan that fits how your business runs. Talk to our Brisbane team for an obligation-free assessment of how we can help.
Our plans start at $9 per device per month (ex GST) for monitoring and security essentials, and scale to $90 per device per month for priority support with included helpdesk hours. Adhoc support is charged at $150 per hour. The right tier depends on how many devices you run and how much hands-on support you want included each month.
Yes. Our support team is Brisbane-based, so when an issue can’t be resolved remotely we can get a technician on-site rather than routing you through an overseas call centre. On-site call-out minimums range from 45 to 90 minutes depending on your plan.
Every plan includes a remote monitoring agent installed on your devices at no additional cost. It handles proactive threat monitoring, remote support and security reporting, all secured with multi-factor authentication.
Yes. Alongside managed support we handle implementation work: AWS cloud migrations, new hardware and software rollouts, and integrating existing systems so manual tasks can be automated. We can also source hardware and software licensing through our reseller network.
"*" indicates required fields
"*" indicates required fields
